Alienware 15 R4 only uses integrated graphics card. [Solved]

Alienware 15 R4 only uses integrated graphics card. [Solved]

  • 46

Darkly_17

I'm no computer expert, but as far as I can tell my laptop refuses to use the NVIDIA graphics card, and instead only uses the integrated graphics card. When i go to device manager and look under display adapters it shows the integrated intel UHD 630. As a result I can't play games on my laptop at above 10 frames a second. How do I switch to using the NVIDIA card?

Solution: So I bought the computer at bestbuy and brought it back to their Geeksquad for help. They figured out that the PCI express was turned off.

Edited

Replies 2

Alienware-Rodrigo

Hi, 

Thank you for confirming this. If you need further assistance, please let me know. 

Alienware-Rodrigo Dell | Alienware Technical Support #IWork4Dell

zatanzen

I have the same issue, can you help me?