Alienware 17R5 Blue Screen of Death Fix

Alienware 17R5 Blue Screen of Death Fix

  • 56

festim

Hi. I am having problems while playing games, any game overall, suddenly it shows the blue screen. I have my dmp file, maybe someone might know something, if so thank you in advance for any information. Below you can find my dmp file:

 

 

-------------------------------------------------------------------------------------------------------

 

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: ffffab0000000000, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: fffff8023d714d00, address which referenced memory Debugging Details: ------------------ KEY_VALUES_STRING: 1 PROCESSES_ANALYSIS: 1 SERVICE_ANALYSIS: 1 STACKHASH_ANALYSIS: 1 TIMELINE_ANALYSIS: 1 DUMP_CLASS: 1 DUMP_QUALIFIER: 401 BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434 SYSTEM_MANUFACTURER: Alienware SYSTEM_PRODUCT_NAME: Alienware 17 R5 SYSTEM_SKU: 0877 SYSTEM_VERSION: 1.6.2 BIOS_VENDOR: Alienware BIOS_VERSION: 1.6.2 BIOS_DATE: 11/23/2018 BASEBOARD_MANUFACTURER: Alienware BASEBOARD_PRODUCT: Alienware 17 R5 BASEBOARD_VERSION: A00 DUMP_TYPE: 1 BUGCHECK_P1: ffffab0000000000 BUGCHECK_P2: 2 BUGCHECK_P3: 0 BUGCHECK_P4: fffff8023d714d00 READ_ADDRESS: ffffab0000000000 CURRENT_IRQL: 2 FAULTING_IP: nt!MI_READ_PTE_LOCK_FREE+0 fffff802`3d714d00 488b01 mov rax,qword ptr [rcx] CPU_COUNT: c CPU_MHZ: 8a0 CPU_VENDOR: GenuineIntel CPU_FAMILY: 6 CPU_MODEL: 9e CPU_STEPPING: a CPU_MICROCODE: 6,9e,a,0 (F,M,S,R) SIG: 96'00000000 (cache) 96'00000000 (init) BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXPNP: 1 (!blackboxpnp) DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT BUGCHECK_STR: AV PROCESS_NAME: r5apex.exe ANALYSIS_SESSION_HOST: DESKTOP-FKDFBSC ANALYSIS_SESSION_TIME: 03-05-2019 15:15:18.0075 ANALYSIS_VERSION: 10.0.18317.1001 amd64fre DPC_STACK_BASE: FFFFAC0422437FB0 TRAP_FRAME: ffffac0422437730 -- (.trap 0xffffac0422437730) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=ffffab0000000000 rdx=ffffab55aad56000 rsi=0000000000000000 rdi=0000000000000000 rip=fffff8023d714d00 rsp=ffffac04224378c8 rbp=ffffac04224379d9 r8=ffff9309c1771080 r9=0000007ffffffff8 r10=0000000000000000 r11=ffffac0422437b68 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc nt!MI_READ_PTE_LOCK_FREE: fffff802`3d714d00 488b01 mov rax,qword ptr [rcx] ds:ffffab00`00000000=???????????????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff8023d7d5c69 to fffff8023d7c4440 STACK_TEXT: ffffac04`224375e8 fffff802`3d7d5c69 : 00000000`0000000a ffffab00`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx ffffac04`224375f0 fffff802`3d7d208e : 00000000`00000000 00000000`0000ffff ffffab65`c0704158 ffffab55`b2e03820 : nt!KiBugCheckDispatch+0x69 ffffac04`22437730 fffff802`3d714d00 : fffff802`3d65a7ae ffff9309`b58221a0 fffff800`e280e897 ffffac04`22437a50 : nt!KiPageFault+0x44e ffffac04`224378c8 fffff802`3d65a7ae : ffff9309`b58221a0 fffff800`e280e897 ffffac04`22437a50 ffffac04`224379d9 : nt!MI_READ_PTE_LOCK_FREE ffffac04`224378d0 fffff802`3d74bab9 : ffffcb80`e0828440 fffff800`e280e95a ffff9309`b58221a0 00000000`00000000 : nt!MmFreeContiguousMemory+0x3e ffffac04`22437940 fffff800`e2802385 : ffff9309`ba42e908 ffff9309`c5ef1800 00000000`00000000 00000000`00000000 : nt!HvlpFreeOverlayPages+0x9 ffffac04`22437970 fffff800`e332fe20 : ffffac04`22437a50 ffff9309`b55c4010 00000000`00000000 00000000`00000000 : storport!StorPortExtendedFunction+0x365 ffffac04`22437a40 fffff800`e334a3d3 : ffff9309`b58560b0 fffff800`e280e95a ffff9309`b58221a0 ffff9309`c51f71f0 : iaStorAVC!Wcdl::Allocator::freeContiguous+0x20 ffffac04`22437a80 fffff800`e3341d67 : ffffcb80`e0828440 fffff800`e32cc834 ffff9309`c32ed1f0 ffff9309`b58560b0 : iaStorAVC!readSmartAttribsCompletion+0x2bf ffffac04`22437b30 fffff800`e333e81c : ffff9309`b58560b0 00000000`00000001 ffffcb80`e0828440 fffff800`e33ac820 : iaStorAVC!NvmRequest::complete+0x1b7 ffffac04`22437b70 fffff800`e333d331 : ffff9309`b58560b0 00000000`00000000 00000000`00000000 ffff9309`bf01a000 : iaStorAVC!NvmePort::processCompletionQueueForSharedInterrupt+0x144 ffffac04`22437c00 fffff802`3d6c9c67 : ffffcb80`d96c4f80 ffffac04`22437d60 ffff9309`c1cc3708 ffffcb80`d96c4f80 : iaStorAVC!NvmePort::dpc+0x89 ffffac04`22437c60 fffff802`3d6c92ae : ffffcb80`d96c2180 3d9ee9c0`00000000 00000000`00000002 00000000`00000004 : nt!KiExecuteAllDpcs+0x2e7 ffffac04`22437da0 fffff802`3d7cb2a5 : fff349c3`e990ffb9 ffffcb80`d96c2180 ffffac04`26602a80 ffffcb80`da115640 : nt!KiRetireDpcList+0x1ae ffffac04`22437fb0 fffff802`3d7cb090 : ffffac04`26602a80 fffff802`3e083ae6 ffff9309`b97a4080 00000000`00000000 : nt!KxRetireDpcList+0x5 ffffac04`266029c0 fffff802`3d7ca955 : 000001ed`5f19b610 fffff802`3d7c5f01 000001ed`5f19b670 ffffac04`26602a80 : nt!KiDispatchInterruptContinue ffffac04`266029f0 fffff802`3d7c5f01 : 000001ed`5f19b670 ffffac04`26602a80 ffffcb80`da115640 ffff9309`c2bc5ae0 : nt!KiDpcInterruptBypass+0x25 ffffac04`26602a00 00007ffd`aa7ce235 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatch+0xb1 00000088`e284de80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`aa7ce235 THREAD_SHA1_HASH_MOD_FUNC: 30464b140b76a93cd9a296daff06b69d56724b9a THREAD_SHA1_HASH_MOD_FUNC_OFFSET: c5b1138f39e33f7bd7218c2b27803abb1d27f259 THREAD_SHA1_HASH_MOD: bcd651369ad4a187af09394edadc315b24afe4c5 FOLLOWUP_IP: iaStorAVC!Wcdl::Allocator::freeContiguous+20 fffff800`e332fe20 4883c438 add rsp,38h FAULT_INSTR_CODE: 38c48348 SYMBOL_STACK_INDEX: 7 SYMBOL_NAME: iaStorAVC!Wcdl::Allocator::freeContiguous+20 FOLLOWUP_NAME: MachineOwner MODULE_NAME: iaStorAVC IMAGE_NAME: iaStorAVC.sys DEBUG_FLR_IMAGE_TIMESTAMP: 5a7ae8c0 STACK_COMMAND: .thread ; .cxr ; kb BUCKET_ID_FUNC_OFFSET: 20 FAILURE_BUCKET_ID: AV_iaStorAVC!Wcdl::Allocator::freeContiguous BUCKET_ID: AV_iaStorAVC!Wcdl::Allocator::freeContiguous PRIMARY_PROBLEM_CLASS: AV_iaStorAVC!Wcdl::Allocator::freeContiguous TARGET_TIME: 2019-03-04T21:58:13.000Z OSBUILD: 17763 OSSERVICEPACK: 0 SERVICEPACK_NUMBER: 0 OS_REVISION: 0 SUITE_MASK: 272 PRODUCT_TYPE: 1 OSPLATFORM_TYPE: x64 OSNAME: Windows 10 OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS OS_LOCALE: USER_LCID: 0 OSBUILD_TIMESTAMP: unknown_date BUILDDATESTAMP_STR: 180914-1434 BUILDLAB_STR: rs5_release BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434 ANALYSIS_SESSION_ELAPSED_TIME: c31 ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:av_iastoravc!wcdl::allocator::freecontiguous FAILURE_ID_HASH: {5bb5bd0d-f334-7f89-884b-415700daf842} Followup: MachineOwner ---------

Replies 6

THE_SACHA

hey


THE_SACHA

No sorry can't help


LinkRS

Howdy festim,

That log is useless without the actual values of the original bluescreen.  That would have contained the offending driver name, which could pinpoint the problem.  Typically IRQL_NOT_LESS_OR_EQUAL errors are caused by faulty/buggy drivers.  The video driver is a common culprit.  Try updating all of your drivers, particularly your video drivers (both your DGPU and the iGPU) as well as any updates on the Dell site.  Also see if you can create this error consistently, or it just happens at random.  Good luck!

Rich S.


AxeAW

Looks like a driver issue, I guess. Would be interesting which drivers you have installed on your system. Please be careful which drivers you are installing. The AW laptops are very sensitive - you should only install the special DELL drivers on your laptop (with your service tag you should get the drivers that are eligible for your system).

https://www.dell.com/support/home/us/en/04?app=drivers&~ck=mn

 

Pay attention to the driver for the integrated GPU because bigger windows updates sometimes install newer drivers that are not eligible for your AW system. Maybe for the first few days you should also go back to the DELL Nvidia GPU Driver (normally they are a few months old) just to check if your laptop runs stable with the DELL ones.

 

Once more - never use other drivers than the ones from the DELL site except the Nvidia GPU driver. This is the only driver I update every few months. I learned it the hard way because windows installed a driver for the integrated GPU automatically on my 17 R3 - this caused 20 or 30 BSODs for me till I figured it out.

 

I hope this helps.
 

What goes around comes around

festim

Hi guys,

 

Thank you very much for your response @AxeAW and @LinkRS. I have found a fix/solution to my blue screen. It was indeed drivers, as it appeared everywhere on my research. I did a clean install of windows, and I tried playing games by installing drivers one by one, and broke it down to the real drivers causing the issue. It was RST (intel rapid storage management) driver. After installing the latest version of it, I haven't had any problems at all. Thank you again for your response, and I hope the thread will help anyone with similar problem to mine.


AxeAW

Good to hear that and thanks for letting us know.
 

What goes around comes around