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Anyone still using Brightlocker?

  • 288

I registered at Brightlocker.com last year and forgot about it... decided to go back to the site a few days ago and saw that I had 2 referrals, but wasn't credited accordingly for them. Tried to contact support, but all their links to their support department are broken (lead to 404s), so there's no way to get in touch. That to me is not a good sign. Then I googled that the company is not profitable and has been burning money since the day it launched, so I wonder how legit this whole affair is and when/if they will eventually shut down once the funds dry up if they can't reach IPO, much like a lot of other tech start-ups that are trying to take advantage of the current tech bubble.

Would appreciate feedback from anyone still using this site or who has any dealings with this company.

  
================================
EDIT: Purchased a game from Brightlocker and still haven't received it after 4 days. Read my latest post in this thread about it. (Also cut and pasted below for easy reference.)

 

To anyone reading this thread, I've decided to issue a warning about Brightlocker. This is what happened to me when I made a purchase with them:

 
I bought the game "Sudoku Zenkai" (https://www.brightlocker.com/games/sudoku-zenkai) 4 days ago (from the time this post is being written). Immediately after purchasing it, I received a pop-up notice on the site saying that I would be sent an e-mail with instructions on redeeming the game within 72 hoursI didn't get any e-mail.
  

It's been 4 days (or 96 hours, in case your maths is bad), they've deducted payment from my account, but haven't sent me the game I bought.

 
I also didn't get sent any e-mail payment receipt or proof of purchase, other than the fact that on the Sudoku Zenkai page it shows that I've made a purchase (under the "latest game activity" column on the right of the page), and it also says "you've purchased", under the rewards tab. 

 
Sent a support request but am doubtful it'll be answered. The previous ticket I sent took more than 1 month (ticket sent 29 Nov, reply received 4 Jan) to be answered, even though their support autoreply e-mails say they "strive to answer all requests within 24 hours".

 
Bear this in mind if you're thinking of purchasing anything from them.

 
In the meantime I'll update here on whether I eventually receive the game or not.

Edited
Replies • 15


parisstatham said:

what would you want from referrals? some site currency? 

According to the FAQ, referrals are supposed to earn you 5 coins each which can be used to buy games. I was a few coins short of getting one of the games on Brightlocker.


There are many companies that make it extremely difficult to contact them for anything.

Evolve is one of them. Terrible service that won't even send me an email to reset my password because I forgot it. Because of this I spent an hour making a new gmail account and setting up a new account with Evolve. It was a hassle. My advice is to walk away from the big mess of confusion and frustration.

You got a referral code, you can send me one in direct message and see if it works after I sign up. But since you already have 2 referrals that are not credited, it might take 2-3 days for it to be active or it just will not work and that's that. I hate stuff like that tho...

 

Also, it turned out the Evolve was going down the tubes with their business too and got bought over by some other lan gaming company...forgot what it's called.

edited

XFREEXWORLDX said:

There are many companies that make it extremely difficult to contact them for anything.

Evolve is one of them. Terrible service that won't even send me an email to reset my password because I forgot it. Because of this I spent an hour making a new gmail account and setting up a new account with Evolve. It was a hassle. My advice is to walk away from the big mess of confusion and frustration.

You got a referral code, you can send me one in direct message and see if it works after I sign up. But since you already have 2 referrals that are not credited, it might take 2-3 days for it to be active or it just will not work and that's that. I hate stuff like that tho...

 

Also, it turned out the Evolve was going down the tubes with their business too and got bought over by some other lan gaming company...forgot what it's called.

Thanks for your reply and sharing your experience. I hope you didn't spend too much (if any) money on Evolve. 

I finally managed to find a button to support on Brightlocker that worked! I've contacted them just only, let's see if I get a reply. 
Along that line, I was reading through their other knowledge base articles and found that a ton of links on their website are broken, not just the support ones. And their support email asks you to click on a broken link to their support department too.

Friended you and messaged you my link. Thanks for offering to help see if it works. :)


Btw just an update in case anyone is still thinking of using Brightlocker:

Brightlocker support eventually got back to me today and credited me accordingly for the missing referral, however it took them more than a month (ticket sent 29 Nov, reply received 4 Jan) to get back to me! Also, their support links continue to remain broken (despite my telling them about it), and the support representative who replied me did not address the issue of why referrals weren't working as they should.

From the looks of it, the company seems to be struggling. I would advise not spending any real money there as I'm not sure how long Brightlocker will continue to remain in "business" (assuming something that is actively not profiting from its operations can still be called a business, that is).


I signed up when they still allowed you to get free coins, and I kind of forgot about it after it went away. The website seems to be pretty active or at least somewhat profitable because I get emails from them regularly and they get new games all the time it seems. I spent actual money on the site once, for a game called Botlike and I don't regret it, and it went off without a hitch. I don't remember how much I spent, (and I used some of my remaining free coins), but it certainly wasn't the full asking price that it has right now and I really enjoyed the game and go back to it here and there. Overall, the facade they may be putting on is doing a pretty good job of hiding it, at least to me.


Hyper445 said:

I signed up when they still allowed you to get free coins, and I kind of forgot about it after it went away. The website seems to be pretty active or at least somewhat profitable because I get emails from them regularly and they get new games all the time it seems. I spent actual money on the site once, for a game called Botlike and I don't regret it, and it went off without a hitch. I don't remember how much I spent, (and I used some of my remaining free coins), but it certainly wasn't the full asking price that it has right now and I really enjoyed the game and go back to it here and there. Overall, the facade they may be putting on is doing a pretty good job of hiding it, at least to me.

Thanks for your feedback - I do get newsletters from them still (urging me to spend money), but judging by how broken their support system is, I'm personally going to stay away. 


cucumbercube said:
Hyper445 said:

I signed up when they still allowed you to get free coins, and I kind of forgot about it after it went away. The website seems to be pretty active or at least somewhat profitable because I get emails from them regularly and they get new games all the time it seems. I spent actual money on the site once, for a game called Botlike and I don't regret it, and it went off without a hitch. I don't remember how much I spent, (and I used some of my remaining free coins), but it certainly wasn't the full asking price that it has right now and I really enjoyed the game and go back to it here and there. Overall, the facade they may be putting on is doing a pretty good job of hiding it, at least to me.

Thanks for your feedback - I do get newsletters from them still (urging me to spend money), but judging by how broken their support system is, I'm personally going to stay away. 

That's fair, and I don't actually read them and have no interest in spending money there again lol. The game just caught my eye and I decided to impulsively buy it


To anyone reading this thread, I've decided to issue a warning about Brightlocker. This is what happened to me when I made a purchase with them:

 
I bought the game "Sudoku Zenkai" (https://www.brightlocker.com/games/sudoku-zenkai) 4 days ago (from the time this post is being written). Immediately after purchasing it, I received a pop-up notice on the site saying that I would be sent an e-mail with instructions on redeeming the game within 72 hours. I didn't get any e-mail.
  

It's been 4 days (or 96 hours, in case your maths is bad), they've deducted payment from my account, but haven't sent me the game I bought.

 
I also didn't get sent any e-mail payment receipt or proof of purchase, other than the fact that on the Sudoku Zenkai page it shows that I've made a purchase (under the "latest game activity" column on the right of the page), and it also says "you've purchased", under the rewards tab. 

 
Sent a support request but am doubtful it'll be answered. The previous ticket I sent took more than 1 month (ticket sent 29 Nov, reply received 4 Jan) to be answered, even though their support autoreply e-mails say they "strive to answer all requests within 24 hours".

 
Bear this in mind if you're thinking of purchasing anything from them.

 
In the meantime I'll update here on whether I eventually receive the game or not.