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Missing Rewards Since before 6.0 update

Planetary
  • 1

I have been missing the rewards; I redeemed my rewards before the ARP update since March and have yet to recieve the Dell rewards. Here is the rewards I have claimed sorted by "Dell Rewards" and you can see the dates I claimed them. I have not had my dell rewards update since claiming them and have been waiting patiently since I knew there were some issues going on surrounding it but now its been a while.

 

 

Replies • 6


IRON MAIDEN IS MY RELIGION!
  • 6
Hallowed Be Thy Name said:

I still haven't received my Dell Rewards for months. I claimed my first reward of $20 on October 28. And then I waited for a while as it says on this page. https://na.alienwarearena.com/page/dell-advantage 

But when Dell didn't create account for me, I signing up an account at https://www.dell.com/en-us/lp/dell-rewards-program here with my registered e-mail address in Alienware Arena. However any rewards doesn't showing up.

Then I claimed the $30 reward on November 18. And on December 13, I claimed the $40 reward. After that on January 15, I claimed the $50 reward. And the last one was last week, I claimed the $10 reward on March 23. However these rewards are still not appearing in my account.

https://prnt.sc/oEYfGvmQ-Oyv
THIS IS MY REWARDS PAGE.
Dell $10 Reward
REWARDED 2022-03-23
Dell $50 Reward
REWARDED 2022-01-15
Dell $40 Reward
REWARDED 2021-12-13
Dell $30 Reward
REWARDED 2021-11-18
Dell $20 Reward
REWARDED 2021-10-28

I sent many e-mails to Alienware Arena support. And I got answers from them that this problem will be solved in a short time and the rewards will be received to my account. But after that they did nothing.

https://prnt.sc/r7-axWqDb5uQ
This is the last reply from Support team. I've been patiently waiting for months and still no results and no rewards were received.

 

Even after this update, I still didn't received 1 USD from my $150 Dell Rewards which I redeemed. I've been dealing with this for months.  And now it makes me angry. I've sent many e-mails and messages to the support. I've been waiting to get these rewards for months. Since October 2021, when I claimed the first reward.



Planetary
  • 0

Sorry to hear that others are also facing this but at the same time good to know im not the only one with this issue; hope we get it looked at!