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Alienware 17 R4 headphone jack not working

  • 136


     So, I got an Alienware 17 R4 yesterday or so, and the headphone jack isn't working.  Before posting here, I, of course, went to Google to see if I could find a solution.  Ended up just wasting time trying to uninstall and re-install drivers, mess around in the options, nothing seemed to work.  I have the most recent audio drivers for the laptop (downloaded from Dell's site) and it came with Windows 10 already, not upgraded from something like Windows 7 or 8.1, which seemed to have worked, rather than this.  (All audio coming from the laptop speakers are fine - nothing is shut off, I simply have no audio coming through the headphones, as if they're never being plugged in in the first place).

     When I plug the headphones in (they're very similar to Apple headphones from what I know, work fine on other things such as phones or other laptops), nothing shows up under Playback or Recording devices.  I haven't seen any problems posted about this recently, which leads me to believe​ most people who have this problem (if any) manage to fix it through the old posts.  I was just wondering if there may be something I missed trying, did wrong, etc, that was causing this not to work or if anybody here has feedback.  Thanks in advance if this gets fixed, and sorry if it's a repost of a problem that was previously fixed.

Replies • 10

I was having the exact same problem. Tried to upgrade the driver, but Windows keeps reinstalling the old one with every reboot. Infinite loop.

​After wasting an entire day not getting work done... at 11:10 PM I got pissed and started throwing hail marys. Tried unplugging & plugging the headphones with the sound manager properties window open, etc. Tried plugging the headphones into the mic jack.

​Guess what finally fixed the problem:

​I pushed in HARDER on the headphones connector... and it popped in deeper with a solid "click".

​Boom. Headphones dialog popped up... and everything is working.

​So... put some stank on it.






Thank you for reminding me that just when I thought I was indeed the smartest man in the World...

...I really wasn't.

I want to thank you so much for this thread. I had figured out that they worked if I pushed them in really hard and held them there, but the second I let go, no dice.

Pro tip: They click into place. If you haven't heard them click, they aren't in far enough.

you're a life saver @Taoimean busted my ass for three days trying to look for a solution... and it was just the click hahahahaha thanks!

Push until click and if that won’t work then the little board that controls those jacks and I think a USB port or two may have gone bad. Hopefully you’re just missing the click and being too careful like the rest of us were and not actually experiencing a hardware issue.

Haha! Put some stank on it! Whadya know... that's all it took lol Mucho Mucho Thankoh

I just got my alienware 15 r4 and I was going bananas almost crying, thinking "omg I broke my new laptop T-T" and @lagunascorpio YOU ARE A FING LIFESAVER, thank you so so much T-T