AlienWare 17 R4 faulty thermal pad installation from factory!

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After having horrible problems with instability and stuttering, crashing, micro freezing, and straight locking on my Alienware 17 R4 recently I started searching the internet for similar issues and found a video here on youtube by OWNorDisown found here documenting the issue: https://www.youtube.com/watch?v=JnRtBFc9axY&lc=z23ycrczrxrqglzdzacdp430m0hqvszbkqv2na52c0tw03c010c.1567040440207916 After watching this video I decided to open up my laptop and give it a look and this is what I found. The one
Replies • 4
one planet at a time

Omg that's terrible, how could something like this happened!? X_X


Planetary

That sounds similar to what i had.  I kept getting an error of cpu fan not working.  Thankfully my computer was under warranty and i sent it in.  They replaced all of the fans and applied new thermal paste to it.  Its been running great since then



Interstellar

Their products aren't constructed as good as they use to be..  Need better overview of processes.